No legalese gymnastics. Here is exactly what we collect, why, and what you can do about it.
Cherrypop AI App is the trading name of the team operating this website. Throughout this policy, "we", "us" and "our" refer to that team. "You" refers to anyone visiting the site or using the service.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we share it with, and what choices you have. It applies to every page on this website and every feature inside our chat product.
By creating an account, opening a chat or otherwise using Cherrypop AI App, you confirm that you have read this policy and that you agree to the practices described in it.
When you sign up we collect a display name, an email address and a password (hashed, never stored in plain text). If you sign in through a social provider we receive only the basic profile fields they share with us.
You may optionally tell us your age range, language, time zone and which kind of personalities you enjoy chatting with. These preferences help us recommend models you might like.
Messages you send to a model are stored so that the conversation can continue across sessions and so that long-term memory features can work. You can delete any conversation, or your entire history, at any moment from your account settings.
Payments are processed by trusted third-party providers. We never see or store your full card number — we only receive a tokenised reference, the amount and the status of the transaction.
We collect basic device information such as browser type, operating system, screen size, IP address (truncated) and the pages you visit. This data is used to keep the site secure and to fix bugs.
We use a small number of first-party cookies to keep you logged in, remember your preferences and measure aggregate traffic. You can disable cookies in your browser, but some features will stop working.
We use privacy-respecting analytics that record events such as page views and clicks. We do not enrich this data with third-party tracking and we do not build advertising profiles.
When something breaks, our servers log the error along with limited context (browser, route, timestamp). These logs help us fix issues fast and are deleted on a rolling 30-day basis.
Our service is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has registered, contact us at hello@cherrypop-ai.net and we will remove the account.
We use your information to operate the service, personalise your experience, process payments, prevent abuse, comply with the law and communicate important updates.
Long-term memory and recommendation features rely on your past chats and preferences. You can opt out of memory at any time, and any memory you turn off is purged within seven days.
Occasionally we send transactional emails (password resets, payment receipts, security alerts). These messages are not marketing and you cannot unsubscribe from them while you have an active account.
We will only send promotional emails if you opt in. Every marketing message includes a one-click unsubscribe link.
If you are in the European Economic Area, our legal bases for processing are: performance of a contract (running the service), legitimate interests (security and improvement), consent (marketing) and legal obligation (tax, regulatory).
We share data only with vendors who help us run Cherrypop AI App — hosting, email delivery, payments, analytics. Each vendor is bound by a data-protection agreement.
We do not sell, rent or trade your personal information. We never have. We never will.
We may disclose information when required by law, court order or to protect the rights, safety or property of our users or the public.
If the company is ever acquired or merged, your data may be transferred to the new owner under the same protections described here. You will be notified in advance.
Your data is stored on servers located in the European Union and the United States. Transfers outside your country are protected by Standard Contractual Clauses where applicable.
We keep your account and chat history for as long as your account is active. When you delete your account, all personal data is removed within 30 days, except where law requires us to keep records longer (for example, tax records).
We protect your data with encryption in transit (TLS 1.2+) and at rest (AES-256), strict access controls, secret rotation, vulnerability scanning and regular penetration tests.
You can access, correct, export or delete your personal data at any time from the account settings page, or by writing to hello@cherrypop-ai.net.
You have the right to object to certain types of processing, such as profiling for personalisation, and to withdraw consent for marketing at any time.
If you live in the EEA or the UK, you may lodge a complaint with your local data protection authority. We would, however, appreciate the chance to address your concern first.
We do not use your personal data to make automated decisions that produce legal effects. Personalisation choices are suggestions only.
Our site may link to other websites. Once you leave Cherrypop AI App, this policy no longer applies, and we are not responsible for the practices of those sites.
Our site does not respond to Do Not Track signals at this time, because there is no agreed industry standard. We do, however, respect explicit privacy choices made in your account.
We may update this policy from time to time. If we make material changes we will notify you by email and post a notice on the site at least 14 days before the changes take effect.
Questions, requests or complaints? Email us at hello@cherrypop-ai.net and a real human will write back, usually within one business day.